Return & Refund Policy

Returns

We want you to be fully satisfied with your Alanti timepiece. If for any reason you are not, you may return it within 14 days of receiving your order, provided:

  • The watch is unworn and unused

  • It is in its original packaging with all protective films intact

  • Proof of purchase is provided

Custom and personalized watches cannot be returned unless defective.

Refunds

  • Once your return is received and inspected, you will be notified of approval or rejection.

  • Approved refunds are processed within 5–10 business days to the original payment method.

  • Shipping costs are non-refundable (unless the product was faulty or we made an error).

Exchanges

We only replace items if they are defective, damaged, or incorrect. For an exchange, please contact [support@alanti.com].

Non-Returnable Items

  • Gift cards

  • Final sale or clearance items

  • Customized watches

Shipping for Returns

  • Customers are responsible for return shipping costs unless the product is defective or an error was made.

  • We strongly recommend using a trackable shipping method.